STORE - RETURN AND EXCHANGE POLICY

RETURN AND EXCHANGE

 

-According to Article 49 of the Consumer Protection Code - Brazilian Law 8078/90, the consumer may withdraw from the contract, within 7 days of signing or receiving the product or service, whenever the contracting supply of goods and services occurs outside the commercial establishment, especially by telephone or at home.

 

- The product can be returned within 7 days after receiving it.

 

- In case you want to return the product due to misuse of it, we will not accept the product back.

 

- To make the return you must contact our service through the e-mail: ventas@verticaldoponto.com.br.

 

- In case of manufacturing defect, to return or exchange a product, first contact us by email, ventas@verticaldoponto.com.br. You will receive instructions and you must pack the product in the original packaging and send it to us at the following address: Avenida Duque de Caxias, 600 - Vila Militar - Deodoro - Rio de Janeiro / RJ - CEP: 21615-220. All costs arising from the shipment of the product will be borne by us.

 

- The product will be exchanged within 7 working days after receipt of the product in our company.

 

100% SAFE PURCHASE

PAY UP TO 18X

DELIVERY

GUARANTEED EXCHANGE

CONTACTS

+55 21 2457-4338

Monday to Thursday: 7 a.m. to 5 p.m.

Friday: 7 a.m. to 4 p.m.

E-MAIL

vendas@verticaldoponto.com.br

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PAYMENT METHODS

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Av. Duque de Caxias, 600 - Vila Militar -  Deodoro

Rio de Janeiro - RJ - Brazil - Zip Code: 21615-220

Phone/Fax: + 55 21 2457-4378

+ 55 21 2457-4886  + 55 21 2457-0520

 

verticaldoponto@verticaldoponto.com.br

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