STORE - RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE
-According to Article 49 of the Consumer Protection Code - Brazilian Law 8078/90, the consumer may withdraw from the contract, within 7 days of signing or receiving the product or service, whenever the contracting supply of goods and services occurs outside the commercial establishment, especially by telephone or at home.
- The product can be returned within 7 days after receiving it.
- In case you want to return the product due to misuse of it, we will not accept the product back.
- To make the return you must contact our service through the e-mail: firstname.lastname@example.org.
- In case of manufacturing defect, to return or exchange a product, first contact us by email, email@example.com. You will receive instructions and you must pack the product in the original packaging and send it to us at the following address: Avenida Duque de Caxias, 600 - Vila Militar - Deodoro - Rio de Janeiro / RJ - CEP: 21615-220. All costs arising from the shipment of the product will be borne by us.
- The product will be exchanged within 7 working days after receipt of the product in our company.
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